The Future is Mobile: Kiosks in the Era of Smartphones

With everyone carrying a smartphone, some might question the need for a kiosk. However, the future isn't about one or the other. It's about a seamless integration of Touch Screen Self-Service Kiosks with mobile technology. This hybrid model offers the best of both worlds.

How do they work together?

• Mobile-to-Kiosk Integration: A customer can start an order on their phone and complete it on the kiosk. This is perfect for busy professionals who want to order on their commute and pay instantly when they arrive. A major coffee chain's mobile order and pay system is used by over 30 million people globally, proving the demand for this model.

• QR Code Payments: Kiosks can display a QR code for mobile payments. This is faster and more secure than using a credit card. It also allows the kiosk to link the purchase directly to a customer's loyalty account.

• Mobile Alerts: Kiosks can send text or app alerts to customers when their order is ready. This eliminates the need to wait by the counter, allowing customers to relax and wait for their notification. A bakery that implemented this system saw a 25% reduction in congestion around its pickup area during peak hours.

The kiosk and the smartphone are not competitors. They are partners in creating a faster, more convenient, and more personalized customer journey.